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Create customers for life with frictionless, automated support

Boost customer satisfaction and cut wait times by resolving over 85% of queries with AI-powered bots. Effortlessly route to live agents across web, messaging, and voice, as needed.

WhatsApp Support
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Trusted by leading brands globally

WhatsApp chatbot for support

Automate common query
responses and complex
actions alike

Automatically understand customer intent and what they are asking for, and provide accurate responses immediately

29%
Faster response to <br> customer queries

Faster response to
customer queries

WhatsApp chatbot for support

Enhance agent experience
with a unified inbox

Allow agents to collaborate as a team, seek assistance, use canned responses, or transfer for complex customer queries

18%
Lower <br> resolution time

Lower
resolution time

WhatsApp chatbot for support

Deliver intuitive self-serve and relevant recommendations

Support your customers round the clock with self-serve options and reduce the cost of operations without compromising on quality

18%
Higher CSAT <br> score

Higher CSAT
score

Why do 45,000+ brands love us?

  • 300+ support journeys

    300+ support journeys

    Deploy ready-made conversational journeys

  • Strong voice capabilities

    Strong voice capabilities

    Set up cloud contact centers, and manage inbound and outbound calls from your customers

  • Multi-lingual support

    Multi-lingual support

    Allow customers to interact in 60+ languages

  • Omnichannel

    Omnichannel

    Provide coherent support on all channels of communication

  • Self-serve

    Self-serve

    Build your support journeys using a no-code visual tool

  • Unified agent assist

    Unified agent assist

    Single inbox for agents for customer queries from multiple touchpoints

One Platform - Many Industries

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Help resolve issues such as incorrect deduction, payment reversal, claims settlement, login error, block card, fund recommendations, etc.

BFSI

Quick Integrations with 500+ Apps & Platforms

Customer Stories

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Doubtnut increased tutor-student engagement rate by 260% with WhatsApp chatbot

The education platform provider Doubtnut went live with a WhatsApp chatbot to provide a streamlined experience and a 95% user satisfaction rate

voltas
Voltas used Gupshup to address customer queries/requests/complaints during the pandemic

During COVID-19, Voltas experienced a heavy load on IVR, causing call dropouts. By deploying a chatbot on website and WhatsApp, Voltas could handle the volume

Frequently Asked Questions