F&B FAQ

Contactless dining is a concept that has gained currency since the onset of the pandemic in 2020. After extended periods of lockdown, commercial establishments were allowed to reopen only after they ensured strict Covid protocols were in place. Restaurants were no different. They had to implement what has now come to be known as contactless dining.

Patrons could browse the menu, place their order, and make payments at the end, all without touching anyone or anything. This was made possible by the use of restaurant APIs that the restaurants and F&B establishments could use, and eating at a restaurant or ordering food home changed forever.

Gupshup provides efficient tools to restaurants for facilitating both dining inside the restaurant as well as for ordering takeaway or home delivery. Some of the features are online menus and also online payments. For customers who wish to order home delivery, Gupshup can provide a nationwide network of delivery aggregators for easy fulfilment of orders.

Additionally, Gupshup has very useful restaurant marketing tools that can provide conversational messaging capabilities. To make the offering complete, Gupshup offers an amazing Onboarding Kit that includes business listings, tools to help in menu creation, scanners for contactless payments, and much more.

If you have a restaurant business, you must adapt to the new normal at the earliest. You need to move beyond glossy paper menus, physical payment by cash or swipe machines, and having to maintain your fleet for deliveries. The Gupshup restaurant API will take care of all of these for you and more.

That way, you can focus on creating and cooking amazing recipes and leave the operational hassles to Gupshup. What’s more, Gupshup will also help you with conversational messaging with prospective clients to generate some conversation and excitement around your restaurant.

In this age of social media, the more people talk about a product or service, the better traction it will receive. Some of the discussions might be critical or negative, but if the offerings and service quality are good, then more good than harm will come of it. When you use our restaurant marketing tool, you will find it very easy to keep your customers engaged.

You can use Gupshup to send periodic alerts and notifications, as well as news of specific promotional offers. Using our chatbots, you can resolve queries/complaints of your customers, thus keeping them satisfied and engaged.

As part of the Gupshup restaurant API, we also provide the choice of sending an ordering link or a QR code to your customer in the spirit of contactless dining. The customer can check the menu on their gadget, and place the order. Some people feel a little anxious about scanning QR codes because they hear of data breaches using the QR code routes.

We ensure secure data encryption, which makes it impossible for someone to hack into your details while you order your meal. We are an ISO 27001:2013 certified establishment, and you can enjoy your meal in peace without worrying about your data being misused.