Google Business Message FAQ
Google Business Message is a conversational messaging channel that combines entry points on Google Search, Maps and brand websites to create rich, asynchronous messaging experiences that delight customers and drive more business results. With Google Business Messages, your customers can click the ‘Message’ button presented within the search results to start a conversation with your company.
Yes, there is an API for Google Business Message. It enables customers to message your business from Google Search directly. It provides an easy and direct conversational channel to customers from entry points on Google Maps, Search, and brand websites.
With 2 trillion global searches on its search engine each year, Google has become the de-facto gateway to the world. You can connect with your customers that search for keywords related to your business via Google Business Messaging. Google Business Message API makes it easier to acquire them as customers, sell them products and services and provide support to them. We enable better customer engagement through conversational messaging, powering over 6 billion messages per month.
With a Google Business Messaging API, businesses can get featured in local searches, organic searches, answer cards and integrate with third-party tools like ordering, delivery tracking, customer support, etc. You can also provide competent assistance to customers to view products with the help of attractive features such as carousels, suggested replies, videos, and images.
Google Business Messages provides a simple, frictionless way for customers to connect with your business. It enables a straightforward representation of your business with quick responses via new smart replies, visual product carousels, unique welcome messages. With Gupshup Google Business Message API, you can transition from automated replies to a customer service agent handover smoothly.
Leverage Google Business Message to connect with your customers and solve queries faster. Be available on mobile websites with smart, automated replies paired with live agents. You can promote innovative ways in which communication tools can be used on Google search engines. The Google Business Messages API also gives you a medium to manage your customers and drive them towards your business. Expand business messages on Google Maps and Google Search and integrate Business Messages directly with your service platforms.
