One-on-one. With Everyone.

Gupshup is enabling the future of B2C conversations and commerce

Transforming the way brands connect with consumers

Conversational technology is digitizing and transforming emerging markets now in the same way that web technologies did in the western markets in the 90s. Emerging markets leapfrogged to smartphones and messaging apps - hence conversational messaging will form the digital backbone for commerce, marketing and support.

We believe virtually every business and brand in the emerging markets will have to build conversational experiences, because that's where the consumers are.

Introduction
Our Vision

Our Vision

A world where businesses engage consumers through personalized conversations

Our Mission

Our mission is to build the most advanced and innovative platform for conversational engagement with a focus on delivering customer delight.

BFSI (incl. fintech)

BFSI (incl. fintech)

BFSI (incl. fintech)
E-commerce

E-commerce

E-commerce
Retail and consumer

Retail and consumer

Retail and consumer
Hospitality and travel

Hospitality and travel

Hospitality and travel
Education, government, real estate

Education, government, real estate

Education, government, real estate
Entertainment and media

Entertainment and media

Entertainment and media
Customers

45,000+

Customers

Conversational Engagement Platform in emerging markets

#1

Conversational Engagement Platform in emerging markets

messages per month

9 Bn+

messages per month

How we help you engage with your customer

Customer Support

  • Automated chatbot
    based support

    Bot development platform & vertical specific bots with AI/NLP

    Automated chatbot <br/> based support

  • Agent based support

    Platform to provide conversation support through agents

    Agent based support

  • Field team coordination

    Service delivery coordination and support for field teams

    Field team coordination
Infographic

Marketing

  • Lead Generation

    Lead Generation bots gathering data and automating responses

    Lead Generation

  • Promotions

    Up-sale and cross-sale platform for targeted promotions, conversational marketing

    Promotions

  • Loyalty

    Automated solution to engage customers (personalized offers, referrals, assisted sales)

    Loyalty

Commerce

  • Onboarding &
    Registration

    Bots for Authentication KYC and qualification

    Onboarding & <br/> Registration

  • Conversational
    catalog & Payments

    Conversational Catalog, 1-Click Bill Payment, Abandoned cart, Upsell & Cross-sell reminders

    Conversational <br/> catalog & Payments

  • Order
    notifications

    Order tracking, returns, refund, reorder, services & more

    Order <br/> notifications
Chatbots powered by Conversational AI
Ai Icon

  • Bot Intelligence
    Platform

  • 200+ ready to
    deploy bots

  • Customer bot
    development service

  • AI
    Workbench

  • Integrations with 3rd party software
    (CRM, Marketing Tech, Support Systems)

The Gupshup Journey

Gupshup Timeline