Turn shoppers into repeat buyers with Conversational Retail
Deliver expert guidance anytime, anywhere, and sell more with a personalized and easy-to-navigate shopping experience on chat
Trusted by leading Retail, CPG, D2C & eCommerce brands
Move shoppers through the funnel faster
- Allow customers to discover products by searching with keywords or stating their needs in natural language
- Create a personalized experience based on browsing behavior, transactions and conversational data
- Show contextual offers and promotions to prompt purchases and action
Lower Customer
Acquisition Cost
Convert new visitors and
increase CLTV
- Recommend products based on consumer preferences and their recency, frequency and monetary segment
- Send abandoned cart alerts and nudge on 30+ channels including WhatsApp and SMS, with easy payment links
- Drive repeat purchases with back-in-stock alerts, new arrivals, cross-sell suggestions and rebuy notifications
Higher Upsell &
Cross-sell Revenue
Optimize costs and serve
better with intuitive support
- Answer routine queries such as shipping status and payment status with AI automation
- Humanize the experience with intuitive text, voice, and video-based interactions for complex queries and concerns
- Interact in multiple languages, support 24*7 and automate delivery updates, return and replacement requests
Lower Support Costs
11%
Influenced purchases
by chat95%
AI accuracy of routine
queries2B+
retail messages
per month
Why Choose Us?
25+ pre-built journeys
An AI retail assistant with micro journeys including product discovery, size finder, product recommendation, FAQ, etc.
30+ channels
Integrate 30+ messaging channels through Text, Voice, and Video to create a ‘shop anywhere’ experience.
Retail AI Brain
A self-learning knowledge base complete with 170+ unique retail intents, topic modeling features, automated tag generation, and Q&A generation.
WhatsApp Commerce
Scale your business and drive engagement by showcasing your product catalog on WhatsApp.
Consumer demand analytics
Get actionable retail insights such as potential new markets, products in demand, frequently asked queries, AI accuracy, and more.
Deploy in 4 weeks
OOTB integrations with leading CRM and eCommerce platforms for rapid data ingestion and faster go-to market.
Transform CX with 25+ pre-built retail AI journeys
Create a dynamic retail experience with intent-based journeys connecting many different use cases, including product information, add-to-cart, checkout, delivery, and returns
Integrate quickly with apps and platforms you already use to create powerful solutions
Success Stories
Danone: Transforming engagement in the early life nutrition segment
Early life nutrition is an extremely sensitive segment where support provided needs to be accurate at all times, leading Danone’s Specialist Care team to select Gupshup to provide 24/7 AI assistance to their early life nutrition audience.
AkzoNobel: Paint discovery simplified with AI assistance across 25+ countries
Gupshup’s retail assistant became the backbone of the multi-country Dulux Promise campaign, collaborating with the brand to create a seamless end-to-end experience for customers across languages.
Frequently Asked Questions
We are a Conversational Messaging Platform that helps businesses engage with customers across 30+ messaging channels across commerce, marketing and support.
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