Turn searches into sales with Google's Business Messages

Convert high-intent visitors from Google Search, Maps and Ads by enabling intuitive, one-on-one interactions


Trusted by leading brands globally

traffic on world's most popular search engine

Tap into the traffic on
world's most popular
search engine

  • Allow customers to interact with you, organically and in moments that matter
  • Reach billions by integrating automated Business Messages with Google Search Ads
  • Connect with local audiences through Google Maps by launching business messages in all your locations
top wave
Drive conversions with in-the-moment responses

Drive conversions with
in-the-moment responses

  • Automate query responses, product suggestions, appointment bookings to accelerate conversions
  • Re-trigger purchase action by following up on idle conversations with offers and updates
  • Boost sales by showcasing your catalog in rich
    carousel formats
Bottom Wave
loyalty with quick support

Build loyalty with quick
support and personalized

  • Offer quick support with chatbots and reduce dependence on phone calls
  • Leverage persistent chat history and get back with resolution within 30 days
  • Offer a frictionless and secure experience by authenticating users within chat
  • 8.5 B+

    Google searches occur every day

  • 46%

    Product searches begin on Google

  • 154 Mn+

    People use Google Maps every month

  • 64%

    Consumers use Google Business Profiles to find contact information

Create a uniform conversational experience across entry points

  • From Google Search
    Google search icon

    From Google Search

  • From Google Maps
    Google search icon

    From Google Maps

  • From Owned Channels
    Google search icon

    From your owned channels

  • From Phone App
    Google search icon

    From the Phone app

Unmatched capabilities to drive seamless 2~way conversations

  • Welcome message & Conversation starters

    Welcome message & Conversation starters

    Greet customers and help them initiate chat with pre-defined topics

  • Live agent integration

    Live agent integration

    Integrate human agent support and facilitate bot to agent transfer seamlessly

  • Suggested replies & actions

    Suggested replies & actions

    Plug-in replies and actions to build actionable journeys

  • User authentication

    User authentication

    Authenticate users within chat and offer support based on their relationship

  • Integrate with other channels

    Integrate with other channels

    Embed business messages on websites, emails, social media, QR codes and more

  • Leverage Gupshup Conversational AI

    Leverage Gupshup Conversational AI

    Enhance CX by building bots with sentiment analysis and NLP capabilities

Google’s Business Messages - Meant for every industry


Influence top of the funnel with assisted shopping, expert consultation and appointment booking and more


Integrate quickly with apps and platforms you already use to create powerful solutions

Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.

See all Integrations

Don't just take our word for it

Senior Manager Products - MTN

“In an age where the world is increasingly going digital and conversations are being a habit, Google Business Messages seamlessly weaves in Conversational Commerce with various digital entry points such as Google Search, Google Maps and etc.”

Center Director - Sylvan Learning Centre

“Dotgo/Gupshup had us enabled with messages within Google Maps in 2 weeks!”

Frequently Asked Questions