Question 1

What is a finance or banking chatbot?

Accepted Answer

A finance or banking chatbot can range from simple, structured journeys for common queries and interactions to AI driven complex conversations. The conversational engine is trained on BFSI industry data and scenarios, understands terminologies and context and can help institutions with customer acquisition, service and engagement. These bots can be deployed on text, voice and video, and are omni-channel. The Banking AI Chatbot brain learns from each customer interaction, and gets more accurate over time.

Question 2

What are the benefits of a finance bot?

Accepted Answer

A finance chatbot provides your customers an intuitive, self-serve, always available channel to transact, seek advice or explore products conveniently. With conversational AI, financial services providers can engage with customers across 30+ messaging channels for various commerce, marketing and support use cases.

You can deliver meaningful digital experiences at scale, facilitate easy onboarding, speed up transactions, simplify service requests, and elevate the quality of support.

Question 3

What is the technology behind a BFSI chatbot?

Accepted Answer

Generally, conversational AI technology powers a BFSI chatbot. By leveraging conversational AI platforms like Gupshup, one can provide pre-built AI templates, plug-in tools, pre-trained models, and bot discovery tools to develop a custom chatbot for financial services. Such chatbots can support rich media, keyword-based responses, interactive buttons, and even suggest answers depending on the application or business need.

In addition, Gupshup's unique messaging API supports multiple messaging types, advanced customisation, intelligent routing, horizontal scaling, and SSL encryption. The API is easily configurable to seamlessly integrate SMS, data and voice messaging into the business flow of any financial services organisation.

Question 4

How to build a custom bot for my customer journeys?

Accepted Answer

With the Gupshup bot-builder platform, any BFSI organisation can build a chatbot in banking for use cases across marketing, commerce and support.

Through bot-builder self-serve tools, no-code AI/ low-code platforms, and a single messaging API, BFSI firms can build intelligent chatbots to deliver rich, personalised content and meaningful customer experiences at scale. They can also develop conversational experiences for improved lead generation, cross-sells and upsells, automated KYC, personalised offers, branch banking, and more. The whole process works seamlessly with API Banking.

Question 5

On which channels can I deploy conversational banking?

Accepted Answer

A banking AI chatbot created with the Gupshup platform supports 30+ channels, including SMS API, WhatsApp API, RCS, GBM, Instagram API and IP Messaging. BFSI companies can deliver text (SMS) messages to almost every country in the world.

They can also engage with customers through the world's most popular messaging platform – WhatsApp. RCS offers conversational two-way messaging, while GBM enables firms to create rich, asynchronous messaging experiences.

Boost digital finance adoption with AI conversations

Trusted by leading financial institutions

Onboard new customers
digitally

Grow relationship value
with easy transactions

Optimize costs and serve
better with intuitive support

4 Bn+

97%

50%

Unmatched capabilities

Omnichannel Finance

WhatsApp Banking

Voice and Video

1 Click Bill Pay

Digital eKYC

AI Assistant

Transform customer experience with out-of-the-box journeys and templates

Integrate quickly with apps and platforms you already use

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