Turn users into loyal customers with Instagram DM automation
Leverage Instagram Messenger API and chatbots to grow sales, provide 1:1 support and improve engagement on the most popular social media app
Increase marketing ROI
with 2-way conversations
- Run automated click-to-chat ads, capture leads and nurture prospects from the moment of discovery
- Aid decision-making by answering product queries on sponsored posts and stories instantly
- Improve posts reach by integrating automated
messaging into campaigns and contests
Grow sales by making
commerce conversational
- Save sales bandwidth with automated upsell,
cross-sell recommendations and pre-built answers - Convert intent into purchases by leveraging rich templates and informative, engaging carousels
- Arrest drop-offs due to redirection by enabling
purchases and payments within Instagram DMs
Improve CSAT with instant
support within Instagram
- Offer post-purchase support, order tracking, handle return requests and live agent handover on Instagram itself
- Respond to public post comments and story mentions with private replies
- Reduce customer wait time and optimize costs by upgrading Instagram DMs with support chatbots
1.3 B
People actively use Instagram every month
83%
Users discover products & services on Instagram
90%
of Instagram users follow at least one business
130 Mn
Users tap on shopping posts every month
Unmatched capabilities
Tailored & pre-built journeys
Get started quickly with action-based conversational automations
Multi-lingual Support
Build a stronger bond with customers by conversing in the language of their choice
Rapid onboarding
Fast-track the tedious groundwork, verification hassles and security approvals
Agent assist support
Facilitate seamless AI chatbot to live agent transfer in real-time
Conversational AI & NLP
Deliver advanced, human- like conversational experience
360° Analytics
Get insights into trending topics, reasons for drop-offs, conversational funnels etc.
Instagram chatbot features to attract, convert and engage
Use suggested questions and canned responses to break the ice and aid navigation
Integrate quickly with apps and platforms you already use to create powerful solutions
Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.
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Frequently Asked Questions
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