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Automate and personalize calling experiences with Voice API

Deflect callers to digital channels, boost agent productivity, and lower contact center costs with cloud based voice communication

VOICE
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Trusted by leading brands globally

Call, chat and text seamlessly within one interface

Call, chat and text seamlessly within one interface

  • Resolve queries in one touch with ‘call-to-messaging’ deflection to WhatsApp or SMS
  • Improve agent efficiency, reduce average handling time, and redundant call backs with self-serve support
  • Improve customer satisfaction by collecting feedback via messaging on WhatsApp or any other channel
Speed up lead generation with virtual numbers

Speed up lead generation with virtual numbers

  • Improve call pick-up ratio, identify high-quality leads by displaying a ten-digit number
  • Keep buyers’ and sellers’ personal numbers private with number masking for business virtual numbers
  • Improve customer response rate with superior voice quality and seamless communication
Optimize voice operations on a unified contact center platform

Optimize voice operations on a unified contact center platform

  • Manage agents remotely, improve resolution times during peak hours, and enable warm call transfers
  • Transform your laptop into a phone and place calls via the internet with Cloud Contact Center solution
  • Enhance customer experience with AI driven speech analytics and automatically transcribe calls

Customizable cloud based voice solutions

  • Turn agents into experts

    Turn agents into experts

    Track contact-center performance through end-to-end monitoring and derive key insights through analytics

  • Expand market Reach

    Expand market Reach

    Get access to local and international Virtual Numbers and improve operational efficiency by routing calls to your agents anywhere

  • Enable self-serve resolution

    Enable self-serve resolution

    Resolve customer queries with an automated multi-level IVR menu and reduce agent efforts through dual tone multi-frequency (DTMF) input from customers

  • Prioritize customer privacy

    Prioritize customer privacy

    Facilitate a seamless connection of two on-call entities without disclosing phone numbers with number masking solution

  • Save time with no manual dialing

    Save time with no manual dialing

    Allow agents and customers to place a call instantly with a single click directly from the web or mobile app with click-to-call and click-to-video

  • Reach a large audience, in minutes

    Reach a large audience, in minutes

    Enable customizable and personalized recorded voice interactions without human intervention

Voice experiences across industries

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Use voice as a fallback channel for OTP communication, pay bills via IVR, and deliver authentication PINs via OTP under 2FA

Banking & financial services

Easily integrate with your CRM

Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.

zoho
Salesforce
Hubspot
Freshworks
leadsquared
zendesk
sugurcrm
pipedrive
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Frequently Asked Questions