Make Travel and Hospitality Experience Conversational with AI

Improve Booking, Travel and Guest Experience with chatbots on messaging channels

API in travel industry

Conversational Solutions for Travel & Hospitality

Increase bookings with personalized deals and offers

Make check-ins for travel and stay contactless

Handle reschedules efficiently, provide 24x7 traveler support

Trusted by leading brands


Pre-built Conversational Solutions

  • Booking & Payment

    Let customers book rooms, flights tickets and more over a conversational interface on their favorite messaging channel and make payment with 1-click bill pay feature.

  • Check-in & Upgrades

    Allow guests to do web-check in to the hotel/flight, do upgradation of reservation, book add-ons such as meals, spa, Airport pick up etc.

AI-powered Self-serve Conversational Tools

  • No-code AI tools

    No-code AI tools

    Choose from a list of pre-built bot templates, customize its content and instantly publish it. Launch a fully functional Media bot in minutes

  • Low-code AI tools

    Low-code AI tools

    With flow builder, create your conversation flow with a graphical editor and create detailed and advanced conversational bots using just point-and-click tools

  • Yo-code AI Tools

    Yo-code AI Tools

    Scripting tools for modeling dialog; or link with tools like Dialogflow and Rasa.

  • Pre-trained Travel-specific AI models

    Pre-trained Travel-specific AI models

    Automate pre-booking, booking, customer support, payment, and consultative selling workflows.

    NLP-on-the-Fly - An API to process natural language queries with no training needed

Messaging Solutions

  • Single-API for 30+ Messaging Channels

    Single-API for 30+ Messaging Channels

    Interact and transact with your travelers and guests seamlessly across 30+ messaging channels using Gupshup’s Single API for Messaging

  • Payment Solutions via Messaging

    Payment Solutions via Messaging

    With 1-click Bill Pay, offer your customers easy payment options via payment messages

  • Advanced APIs for Automating Micro-journeys

    Advanced APIs for Automating Micro-journeys

    With Advanced APIs, get pre-built, customizable sequences to plug in, use and accelerate the automation of key travel and hospitality workflows

Interact and transact with travelers and guests across 30+messaging channels

  • SMS


    Deliver text messages to 225 countries through a cost-effective and programmable single API.

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  • WhatsApp


    Engage with customers on the most used messaging app in the world using our Single programmable messaging API and give them a conversational experience.

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  • RCS


    Google RCS, an upgrade to SMS, offers enhanced messaging features with rich media, branding, read receipts, and suggested replies on user’s native messaging app.

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  • GBM


    A mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences.

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  • Gupshup Messaging

    Gupshup Messaging

    Advanced messaging channel works on top of SMS, Website and native mobile apps developed by Gupshup to offer rich formats and great flexibility in developing conversational experiences.

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Benefits to Travel and Hospitality Companies

  • Seamless Integration

    Integrate with your existing Property Management Software, Flight Booking Suite, CRM, website/app and IT infrastructure to give a holistic experience to guests.

  • 24x7 Availability

    Provide 24x7 assistance so that travelers can take real time help during a trip and resolve issues that usually arise during travel.

  • Automated Workflows

    Convert digital workflows on website/app such as purchase of packages to conversational workflows

  • Cost of Engagement

    Control overheads by reducing staff involvement and deploying an AI-layer for intelligent conversations

  • Competitive Advantage

    Gain a competitive edge over other travel agencies in terms of technology and customer experience

  • Be Omni-channel

    Consistent experience across 30+ messaging channels and do not miss out channel specific audiences